of Position Provide support and problem resolution for faculty, staff, and students experiencing technical problems with NKU's systems. This support will mainly be provided through phone support and remote access tools. Provide a strong customer service presence and assistance to other tech support staff. Responsible for troubleshooting, diagnosing, testing, and resolving

Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person. Assists customers with training or computer problems, setup and install computer hardware and software. Diagnose and solve problems with computers, printers, projectors, and document cameras. Support labs and technology rich classrooms. Provide technology

Greeting and checking in guests and students who visit the office Answering front line phone calls and administrative support for staff members Assisting with logging textbooks for the Textbook Lending Library Promoting UCAP through tabling events for current and prospective students as needed Providing operational support at FUEL NKU and the Care Closet @ NKU as needed O